Laurea M.

Horrible, is about all I can say other than, if you want to buy windows for your home? Search elsewhere. MadCity claims to be the best but sadly they are far from it. We both 5 windows from MadCity, they were installed on April 12, 2023. The installers came late and after removing the old windows, preparing for the new ones to be installed, taking numerous breaks? They wanted to leave in the early evening with the windows only half done. The agreement was set up as a one day installment. Unfortunately, the installers did a horrific job both on the inside windows, the frames around the windows and the frames on the outside. They couldn't even put my shutters back up correctly! I had to have a field manager come out and look over the job done which he was both embarrassed by and quite upset over. He then set up a time for another 2 installers to come and redo the original job. Thankfully, Eli and Slavo did a really good job. Unfortunately, the dining room window once again would not stay open because the clip that holds the window? Doesnt want to stay clipped into the slot where it belongs! Yet, another visit from a field manager. As for making payments? Well, I received a voicemail from MadCity finance dept to give them a call back which I did only there was no answer. I tried again, got a person who transferred me to the service dept but no one picked up the phone. Left s message but no return call....phone tag is not my thing! Received paperwork from the finance co. stating my 1st payment would be due, in about 7 days! But, I had yet to receive the payment booklet, the amount that is due, the address to send the payment to or even the total cost of the windows!!! This company knows one thing well...how to talk a good game but drop the ball badly. I do not not ever will recommend MadCity to either family or friends!

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