We had all of our windows and doors replaced. Install went smoothly. The team that did our install was professional and did an overall great job. The quality of theach windows and doors is great. We are enjoying the difference these windows and doors make to our home.
I was so upset when I read some bad reviews. Mad City is the best Company. We had 6 windows, Patio Door, and Big picture window put in 4 years ago. They were efficient, carrying, about you and the job they were doing. The windows have added so much to the house, and they keep out the cold so much better than our old ones. We had a screen on our Patio Door get wrecked do to our dog scratching on it to come in. This is 4 years later, and they came right out fixed the screen with a heavier screen, so our dog could not ruin it again. My Husband had taped it, thinking if I called no one would show, they showed up within a week and replaced and fixed it. Like I was told I had a lifetime warranty even if the dog ruined the screen. They have been fabulous! I would have them again. Believe me 26 years ago we had replacements by another company Sidex, and I believe they went out of business, we never could get a hold of them to come back and fix anything even a year later.
Our sales rep was very helpful. He arrived on time, answered all our questions, was patient while I crunched numbers, offered as many discounts as possible including military, gave a variety of financing options, and gave my spouse and I private space while we discussed whether or not to move forward. Phone calls and email communication was timely and appropriate. I think it's important to be honest in stating our installation day did have a hiccup leading to rescheduling. I say this because the reality is, these things happen, but it was how it was handled that I believe is important. I've had this happen with other services and it's been ugly. There was a complication with an installation prior to ours. During the entire day the crew communicated with my spouse to keep him updated on their ETA. They were still planning to come out hours after the scheduled time but I asked to reschedule because it was raining and getting dark. In order to not miss another day of work, the crew agreed to come out that Saturday, first thing in the AM to install. Truthfully, if I had been the other guy, I would feel better knowing the crew didn't rush through my installation just to get to the next one. That Saturday, the crew of two arrived right on time. They were respectful, quiet (obviously with exception to noise from a window installation), and cleaned up their work space. There was very little in and out of the home and they were mindful of pets. They gave us a quick wrap-up on paperwork before leaving. Including reminding us to peel the sticker off the window for tax purposes next year. We need to replace all the windows in our home, but these almost floor to ceiling windows were REALLY bad. We could keep canned beverages cool just by placing them next to the window! After the installation, we actually had to turn our heat down (with nights dipping below freezing) because our house was that much warmer - even in the back bedrooms - and it's always cold back there! Considering the windows we had installed are Northern exposure windows not receiving sunlight, I was impressed. Very excited to see what happens when we replace them all. A few key selling points included the window demonstrations compared to others, a debt free company, transferable warranty, lifetime damage replacement, screen replacement, an interest free financing promotion, and being able to break-up multiple window installations over the course of 2-years without our quoted price going up. In fact, it will go down on the next round because we will be returning customers! This really allowed us to buy high-quality windows without taking on a monthly payment we couldn't afford.
The two windows we had replaced, were replaced amazing. The men who did the job were respectful and professional. Sure the windows were a little more pricier than the other companies we looked at, but at least mad city sold us the product and demonstrated how the product works. And that's why we chose them. They wanted us to be ensured that we knew what we were paying for. And we respect them for showing and selling us what they did. We literally got what we paid for, amazing windows in our kids rooms and wonderful customer service from them!
We had our whole house of windows done. They arrived on time and completed the job in the designated timeline. They inadvertently knocked down a retaining wall that they did not repair and they could do a better job cleaning of the factory windows debris, but the windows seem to be well made and improved the appeal of the home.
Got stopped at walmart where mad city was promoting their product. The windows sold themselves. Corey bledsoe was amazing making sure they were installed in one day and following up with us afterward to make sure we were completely satisfied. Crew was amazing. We are extremely happy
