Mad City Windows Review

Our sales rep was very helpful. He arrived on time, answered all our questions, was patient while I crunched numbers, offered as many discounts as possible including military, gave a variety of financing options, and gave my spouse and I private space while we discussed whether or not to move forward. Phone calls and email communication was timely and appropriate. I think it's important to be honest in stating our installation day did have a hiccup leading to rescheduling. I say this because the reality is, these things happen, but it was how it was handled that I believe is important. I've had this happen with other services and it's been ugly. There was a complication with an installation prior to ours. During the entire day the crew communicated with my spouse to keep him updated on their ETA. They were still planning to come out hours after the scheduled time but I asked to reschedule because it was raining and getting dark. In order to not miss another day of work, the crew agreed to come out that Saturday, first thing in the AM to install. Truthfully, if I had been the other guy, I would feel better knowing the crew didn't rush through my installation just to get to the next one. That Saturday, the crew of two arrived right on time. They were respectful, quiet (obviously with exception to noise from a window installation), and cleaned up their work space. There was very little in and out of the home and they were mindful of pets. They gave us a quick wrap-up on paperwork before leaving. Including reminding us to peel the sticker off the window for tax purposes next year. We need to replace all the windows in our home, but these almost floor to ceiling windows were REALLY bad. We could keep canned beverages cool just by placing them next to the window! After the installation, we actually had to turn our heat down (with nights dipping below freezing) because our house was that much warmer - even in the back bedrooms - and it's always cold back there! Considering the windows we had installed are Northern exposure windows not receiving sunlight, I was impressed. Very excited to see what happens when we replace them all. A few key selling points included the window demonstrations compared to others, a debt free company, transferable warranty, lifetime damage replacement, screen replacement, an interest free financing promotion, and being able to break-up multiple window installations over the course of 2-years without our quoted price going up. In fact, it will go down on the next round because we will be returning customers! This really allowed us to buy high-quality windows without taking on a monthly payment we couldn't afford.

All reviews