We had a wonderful experience with the whole team of folks from MadCity windows--beginning with the guy we met at the NARI expo, to the guy who came to estimate and give the sales pitch customized to what we wanted, to the guy who came to make exact window measurements, to the team who did the installation (the one called granddad came with 40 years experience). Love the comfort and quiet and look of the new windows.
Work quality was excellent, The service person was polite and left the remodel spotless when he was finished.
i had new windows a few months ago and at the time the windows had 1/2 screens, today 3-8-17 , a man came and installed the full screens. very pleasant very good and assured us that if we have anything else that needs attention to give them a call.
Windows look Great!! Very pleased with installation process very easy and didn't have to worry about pulling permits or anything. Mad City took care of it all!
We have purchased 6 replacement windows from Mad City and a replacement patio door. The guys were installing the windows after a recent ice storm, were able to deal with the ice, install the windows and have a great attitude about the weather and doing their job. No complaints or problems with the windows or the installers. The windows and doors are very good and would recommend them to anyone looking for replacement windows and doors.
Mad City Windows has been an experience. We live at the very tip-top of their service area. While there were minor bumps in our shower installation, I believe that Mad City has learned more about how to ensure good customer relations in the future. If you are looking to Mad City for a bathroom remodel, their product is fantastic and the in-house financing - so far - is great. Be sure you measure everything and ask about sizing of products before the installation. Our shower area is greatly smaller than many on the Mad City website. There was some accommodation that Mad City needed to do to make our product fit, but they are actively working on making things right for us. Overall, very friendly and active in accommodating a new experience for both parties.
From the people we met in the mall to installers to anyone and everyone in between has been helpful and super nice and friendly. We did our research on windows and these are the top of the line windows. You can't beat the warranty that comes with them either. We love the screens, the ease of the windows to open as well as the "luxury" of being able to use the secure latches to leave the windows open just a bit with not having to worry. We have referred and had so far two friends and family members get windows as well. IF there is any issue, they are quick to respond and come out to fix/repair. We highly recommend MadCity Windows. We will be returning for future home improvements to them.
Overall, fairly pleased with their work. Some issues with scheduling and exactly what the work order included. Prices are a hair on the expensive side, but not unreasonable. Installers were polite and courteous, and the work is of good quality.
We needed all the windows replaced in our house. Installer was great. Clean, caring, very skilled. Windows are just what they said they would be. Matched the interior and exteriors colors great. Had 1 small cut in a screen that was replaced quickly. Would recommend Mad City to anyone and everyone that needs windows.
Mad City did a super job on our windows! They were professional, polite, and efficient! We love our new windows and have noticed a significant different in our rooms! Thank you MadCity!
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