Good Product & Installation, Misleading Sales

This was Shower #2 in 2 days. Dan did a great installation on both showers. I have given 5 stars because he deserves it and will not get his bonus otherwise, However as far as Sales & Customer Service, Mad City has alot to learn. Our salesman William sold us a product, showed us pictures (I have screen shots) of what we would get. Sadly slide bars are in the picture but not in our showers because William did not tell us there was an extra charge for that and would we want to include them. He just led us to believe they were included. We asked Dan to contact the company. Jacob came out, looked at the pictures, and said yes we have alot of problems with sales doing this but you signed the contract so now it will be an extra $450. We had already paid $27,500. Being in our 70's, we want others to avoid being taken advantage of.

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